Compared to a traditional phone system or an on-premise hosted PBX, there are numerous advantages to adopting a hosted PBX. The most significant benefit is cost: setting up a system is substantially less expensive than setting up an on-premise PBX. In many circumstances, a hosted PBX system comes with no setup fees. An on-premise PBX might cost tens of thousands of dollars to buy and set up. Hosted PBX phone systems are classified as operating rather than capital expenditures, making them advantageous to enterprises. You pay a monthly subscription for PBX service, and the supplier takes care of everything else.
Another advantage of a hosted PBX system over an on-premise PBX is that hosted PBX service providers will handle all setup and installation, so you won’t need to be a telecom or a free VOIP expert to obtain one. A disadvantage of a hosted PBX is that you may have less power to tailor your solution to your specific needs. However, many hosted PBX service providers can give a high level of customization.
Providers of Hosted PBX:
3CX – With 3CX’s cloud deployment tool, PBX Express, you can get a free hosted PBX up and operating in minutes in your cloud account. Enjoy all of the benefits of a comprehensive UC solution, including support for popular IP phones, SIP trunks, and gateways, without the burden of a lengthy installation and configuration.
Alternatively, you can have it hosted by 3CX and delegate all administrative responsibilities to them. Out of the box, some of the features include:
- Apps for Android and iOS devices
- Integration with CRM
- Fax-to-email and Voice-to-email
- Instant Messaging
- Conferencing via video
- Live Chat on the Website
- Integration with Microsoft Teams
What is the difference between a hosted PBX and a traditional hosted PBX?
A hosted private branch exchange (PBX) is a PBX supplied as a service. It’s also known as a Virtual PBX, and the benefits for businesses include eliminating VoIP PBX installation, operating, and maintenance expenditures. This is because their VoIP service provider manages their PBX.
Voicemail, faxing, automated greetings, conferences, and other capabilities of a traditional phone system can still be used and fully utilized with a Hosted PBX.
Companies that provide customers with Hosted PBX as a service handle all call routing and switching and all maintenance for the hosted PBX service.
The data is sent via IP networks to a cloud PBX and then to scalable data centers. These servers forward call to other VoIP providers and the PSTN (public switched telephone network).
To change how your calls are handled, including advanced call capabilities, all you have to do is go to an online voice gateway in your browser. The modifications are implemented immediately when you click save.
Small businesses can use the same procedure as larger offices. Just plug your phones in and get back to work. Hosted PBX phone systems are divided into two categories. Let’s compare and contrast them to discover how they can help businesses like yours.
Why Do Companies Still Use Traditional PBX Systems?
Traditional PBX systems are better suited to larger companies than small and medium-sized firms. An established corporation with a large IT team on-site, for example, may be able to absorb the additional maintenance and upkeep responsibilities comfortably. A huge corporation will almost certainly have the financial resources to cover any setup and operating fees. A classic PBX could be a realistic choice if the business requirements are expected to remain constant for the next few years and all workers are based on-site and do not work remotely.
Many businesses that still use an analog phone system are either fearful of change or on the fence about making the switch. The transition will be unavoidable at some time, and organizations will be forced to adopt IP PBX systems when analog systems are phased out.
The Benefits of a Hosted PBX:
There are numerous advantages to using a PBX over a traditional PBX. Still, the most primary benefit is the cost savings from initial design and setup and recurring and maintenance expenditures.
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